LETTER: How I found the humans at Discovery

I recommend that Tony Ball engage the services of a teenager before he attempts to contact the Discovery Health call centre again (Letters, October 24-30).

I am also of the demographic that prefers to talk to a human rather than a chatbot. However, I have had reason several times in the past two years to contact Discovery Health on its call centre number. In each case, I reached a very helpful human at the other end who professionally and efficiently resolved my problem.

Douglas Couperthwaite

Pietermaritzburg

The FM welcomes concise letters from readers. They can be sent to fmmail@fm.co.za